All You Need to Know
Please feel free to contact us at any time should you require any further information, recommendations, or assistance of any kind.
Q – What are the check-in and check-out times?
A – Check-in time is at 2pm and check out time is at 12pm (noon).
Q – What foreign currencies are accepted?
A – American Dollars, Canadian Dollars, British Pounds, and Euros.
Q – Are travelers checks accepted?
A – No.
Q – What credit cards are accepted?
A – All Major credit cards: Master Card, Visa, and American Express. We do not accept Discover cards.
Q – What is the hotel’s guarantee policy?
A – We guarantee a room if you provide a credit card or corporate letter.
Q – What is the hotel’s cancellation policy?
A – Reservations must be cancelled by 12pm (noon) on the day prior to arrival. Reservations not guaranteed by a credit card or corporate letter will be held until 6pm of the day of arrival, after which time it will be released.
Q – Do you have an ATM?
A – Yes. It only dispenses Guyana dollars.
Q – What is the weather like in Guyana?
A – Guyana has a tropical climate. The rainy seasons are May-June and December-January.
Q – How far is the airport from the hotel? How much is a taxi to the hotel?
A – The hotel is a 45-minute drive from the airport. The cost for a taxi is US $25 or GY $5,000.
Q – How far is the city center from the hotel? How much is a taxi to the city center?
A – The hotel is a 10-minute drive from the city center. The cost for a taxi is US $3 or GY $500.
Q – How much is the Airport Departure Tax?
A – The departure tax is US $21 or GY $4,000.
Q – Can we book a tour at the hotel?
A – We can put you in contact with our preferred local tour operators.
Q – Do you have postal delivery to the hotel?
A – Yes.
Q – What courier companies operate in Guyana?
A – FedEx, DHL, and UPS.
Q – Can the Hotel arrange for me to play golf in Georgetown?
A – Yes.
Q – Are pets allowed in the hotel?
A – No.
Q – Do you provide extra beds? What is the cost?
A – Yes. The cost is US $15 per day.
Q – Does the Hotel provide cribs? What is the cost?
A – Yes. There is no charge, but cribs are based on availability at the time of booking. Please send a special request as soon as possible.
Q – What is the voltage used in the hotel?
A – The voltage used in the hotel is 110v\220v.