ACCOUNTS
 
   
  All accounts are to be settled on presentation of the folio prior to you departure, unless prior arrangements have been made to forward your accounts to your Company. For your information your bill is shown in US$.
 
  ADAPTERS/ MULTI-PLUGS
 
   
  Should you wish to borrow an adapter or multi Plug please contact the Front office.
 
  ADVANCE RESERVATION
 
   
  If you wish to make a reservation for your return visit to the Pegasus Hotel Guyana, please book with the Front Desk or go to reservations@pegasushotelguyana.com
 
  AIR CONDITIONING
 
   
  All our rooms are air-conditioned and each is fitted with individual controls to adjust the temperature. Please do not leave door open while the unit is operating, as this will cause condensation and decrease the efficiency of the air condition in your room.
 
  AIRLINE TICKET RECONFIRMATION
 
   
  Flights must be confirmed 72 hours prior to departure.
 
  AIRPORT
 
   
  The Cheddi Jagan International Airport at Timehri is located 27 miles from the Hotel. We recommend that you check in at least two hours before your flight departure. There is a departure tax to be paid at the Airport. Please check with the Front Desk for the exact amount.
 
  ANNIVERSARIES & BIRTHDAYS
 
   
  We would like to make your celebrations truly memorable. We will be happy to assist you to surprise your loved ones.
 
  ATM
 
   
  There is an ATM on the compound. The machine dispenses Guyanese Dollars only.
 
  BABY COTS
 
   
  Housekeeping is happy to provide you a baby cot.
 
  BAGGAGE
 
   
  Our Bell Desk at would be happy to assist you.
 
  BARS
 
   
  The Latino Bar and Courtyard is located in the lobby of the hotel, enjoy a wide selection of wines, cheese platters and delicious flatbreads while savoring the warm ambience. Ext: 6821
 
  BANQUETS
 
   
  Our Banquet and Conference Coordinator will be more than pleased to help you arrange any Meeting, Cocktail Party, Exhibition, Business Dinner, Gala, Wedding etc. Outside catering can also be provided. Please contact the Banquet Department on Ext: 6810
 
  BREAKFAST
 
   
  Breakfast may be taken in your room either by filling up the breakfast door knob the night before or by simply calling rooms service on Ext: 224 we also serve Breakfast in The Aromas Café from 6.30 am to 10 am every day.
 
  CASHIER
 
   
  Breakfast may be taken in your room either by filling up the breakfast door knob the night before or by simply calling rooms service on Ext: 224 we also serve Breakfast in The Aromas Café from 6.30 am to 10 am every day.
 
  CHECK-IN TIME
 
   
  Our standard check-in time is 14:00.
 
  CHECK-OUT TIME
 
   
  Our standard check-out time is 12 noon. Should you wish to keep your room after that time, every effort will be made to accommodate your request. Please contact Reception on Ext: 0. Late check-out may result in an additional Charge.
 
  CHEQUES
 
   
  Personal Cheques are not acceptable as payment in our Hotel
 
  CONFERENCE FACILITIES
 
   
  A variety of Meeting Rooms are available. For Enquiries please call Ext: 6810
 
  CREDIT
 
   
  Guests staying with us for longer than seven days are asked to settle their accounts on a weekly basis.
 
  CREDIT CARDS
 
   
  We accept the following major credit cards: Visa, Mater Card, and American Express.
 
  DINING
 
   
  Aromas Café Our Café offers an exciting menu with a wide selection of both Local and International Cuisines. We serve a Breakfast Buffet every day from 6.30 am to 10 am. We also have a Lunch Buffet from Sunday to Friday-12 noon to 3 pm. Ext: 6824

Ignite Bar and Grill: The Poolside Restaurant is open for Lunch and Dinner with an exciting menu of light snacks, entrées, Pastas, Pizzas and Desserts. Ext: 6822
 
  DO NOT DISTURB
 
   
  Please hang the "DO NOT DISTURB" sign outside your Room door. If you do not wish to get any phone calls please advise the Operator.
 
  DOCTOR
 
   
  Front Desk can assist you by calling a private doctor or the local hospital.
 
  DRINKING WATER
 
   
  Two bottles of water are provided with our compliments in your Room and are replenished each day.
 
  DUTY MANAGER
 
   
  The Duty Manager is available 24 hours at the Front Desk. Please feel free to contact the Manager at Ext: 0
 
  ELECTRIC CURRENT
 
   
  The voltage used in the Hotel is 220 volt. The shaver socket in your bathroom is equipped for both 220 V and 110 V
 
  EMERGENCY
 
   
  All rooms are equipped with a smoke detector. In case of fire or other emergencies, please remain calm and contact the operator (dial 0) immediately. Please take time to read through the Fire Procedure.
 
  ENTERTAINMENT
 
   
  There is live entertainment at the Pool Side every Friday and Saturday.
 
  ENVIRONMENT
 
   
  Pegasus Hotel Guyana supports the County's efforts to protect our environment. We request you to assist by preserving water.
If you do not wish to have your Room Linen changed every day, please advise the Front Desk or call Housekeeping.
 
  FIRE ALARM
 
   
  We would like to inform you that, every Wednesday at 10 am, there would be a routine Fire Alarm Test consisting of 3 short rings.
 
  FIRE PROCEDURE
 
   
  Kindly draw your attention to the separate Fire Procedure section.
 
  FLOWERS
 
   
  Should you wish to order Flowers for your room or for any Special occasion, kindly contact the Front Desk on Ext. 220
 
  FOOD AND BEVERAGE OPTIONS
 
   
  : In our Hotel we have two restaurants, a bar and Pool Side dining, you are sure to enjoy a variety of wonderful experiences. You will find detailed information in the Dining section.
Enjoy sumptuous Meals in the Restaurants, by the Pool Side or gardens.
Should you decide to dine in the privacy of your Room, a choice of breakfast, lunch and dinner options are available.
 
  FOREIGN CURRENCY EXCHANGE
 
   
  Exchange rates are available at the Front Desk, where you can exchange the following currencies:
US Dollars
Canadian Dollars
Sterling Pound
Euros
Other International currencies can be exchanged at local Banks.
 
  FUMIGATION
 
   
  The Hotel fumigates the grounds every day between 5 pm and 7 pm. should you need any assistance please advise the Duty Manager at Ext: 0
 
  GOLF
 
   
  Please contact the Front Desk to book you a Tee Time at our local Golf Club. Lusignan Golf Club: 226-5660. Charges Approximately G$2,000 for 9 Holes and G$2,000 for Clubs and Bag.
 
  GOVERNMENT TAX
 
   
  There is a 16% VAT applied on your Room, F&B and Other Services. The amount would reflect at the bottom of your Room Folio.
 
  GYMNASIUM
 
   
  The Gym is located by the pool side. The facility is open from 6 am to 8 pm Monday to Friday and 6 am to 7 pm on Saturday.
 
  HOUSEKEEPING SERVICES
 
   
  At Pegasus we are dedicated to providing you the highest standard of service in a professional atmosphere. We provide each occupied room with 2 services each day. A turn down service is provided in the evening. Should you wish to arrange an alternative or specific time for any services, please call Housekeeping at Ext: 225
 
  INTERNET
 
   
  The entire Hotel is WI-FI connected. A nominal Charge is levied for the use. Kindly contact the Front Desk for a password and any technical assistance that your might require.
 
  JOGGING PATHS
 
   
  A jogging track is located in the nearby National Park. Please contact the Front Desk for more information.
 
  KIDS AREA
 
 
  We have a Kids play area adjacent to the Swimming Pool. Children must be supervised by Parents or Guardians at all time in the Play Area.
 
  LAUNDRY AND PRESSING SERVICE
 
   
  The Hotel operates its own laundry. We are pleased to supply this service from 8 am to 5 pm daily except Sundays and National Holidays. The laundry bag and list are stored in the main cupboard of your Room. Please fill in the form place them in the bag and call the Housekeeping for a Pick-up. Items sent before 9 am will be returned the same day. Items sent after 9 am would be returned the next day. We offer Express Service.
 
  LOST AND FOUND
 
   
  Please call the Housekeeping at Ext: 225
 
  LOST LUGGAGE
 
   
  In the event of luggage being lost, please advice the Front Desk and we would be happy to assist you in any way we can.
 
  LUGGAGE SERVICE
 
   
  Please contact the Front Desk at Ext: 0
 
  MAIL AND MESSAGES
 
   
  Outgoing mail maybe left at the Front Desk or deposited in the mail box located in the Lobby. Incoming mail will be delivered to your room by the Bell Desk. Stamps can be purchased at the Front Desk.
 
  MASSAGE
 
   
  A massage can be arranged upon your request. Please contact the Front Desk at Ext: 0
 
  MOBILE TELEPHONES
 
   
  Guest can purchase credit for their mobile phones from the Front Desk.
 
  NEWS PAPER
 
   
  A complimentary newspapers is delivered to your room daily.
 
  NON SMOKING POLICY
 
   
  Smoking is only permitted in designated areas throughout the property. Appropriate Non-Smoking signage will be displayed at all times at the entrances to and within the hotel, including guest rooms. Upon check-in, guests are required to sign the "Non-Smoking Policy Acknowledgement Form" and will be advised of the following "Smoke Elimination Fee."
 
  POSTAGE
 
   
  Postage stamps are available at the Front Desk
 
  PRIVACY
 
   
  If you wish your privacy not to be disturbed: Hang the Do Not Disturb sign outside your main door.
 
  PRIVATE PARTIES
 
   
  We will be happy to arrange private Cocktails, Luncheons and Dinners with specially designed menus. Please contact the Banquets at Ext: 6810
 
  RELIGIOUS SERVICES
 
   
  For location and times of religious services please contact the Front Desk at Ext: 0
 
  ROOM SERVICE
 
   
  Available 24 hours. Kindly look at the menu in this Directory.
 
  SAFE DEPOSIT
 
   
  For your convenience, an in-Room safe is placed in the closet of your Room with written instructions. Please note that the Hotel does not take responsibility for any missing valuables. Guests are requested to empty the safe and leave it unlocked upon departure.
 
  SECURITY
 
   
  For security reasons the Hotel's external lights are switched on from sunset to sunrise. In addition, we have security staff on patrol throughout the day and night. Please contact Front Desk should you have any concern.
 
  SERVICE CHARGE
 
   
  We levy no Service Charge.
 
  SHAVER SOCKET
 
   
  The shaver socket is located by the vanity counter. It can be switched from 110 to 220 volts.
 
  SHOPPING IN THE LOBBY
 
   
  Beauty Salon, Wine Shop and Convenience Store.
 
  STATIONERY
 
   
  Writing paper, envelopes are located in the front pocket of this Directory. If you require additional supplies please contact Housekeeping at Ext:
 
  SUN PROTECTION
 
   
  Due to its close location to the equator, we recommend you to wear T-shirt, hat and sun protection at all times. Should you wish to purchase any sun protection, you may find sun block and after sun lotion in the Convenience Store.
 
  SWIMMING POOL
 
   
  Our fresh water out doors swimming pool is located next to the Browne's Cafe. The swimming pool is open from 08:00 to 20:00. Please refrain from using this facility for diving purposes. We have no life Guard. Children under the age of 16 must be supervised by Parents or Guardians. Kindly take time to read the Pool safety instructions located by the Pool Shower area.
 
  TAXI SERVICE
 
   
  The Hotel has taxis available 24 hours at the Hotel Entrance.The Hotel has taxis available 24 hours at the Hotel Entrance.
 
  TELEPHONES
 
   
  You will find a list of internal phone numbers, instructions to dial outside and international calls in the Telephone Directory. The country does not have a Toll Free or collect call facility.
 
  TIPPING
 
   
  At your discretion
 
  WAKE UP CALL
 
   
  Kindly dial the Operator on Ext 0 to arrange for a wake Up Call.
 
  WATER
 
   
  We recommend that you drink only bottled water.
 
  AMENITIES
 
   
  Air-condition
Cable TV
Combination Safe
International Direct Dialling
Sitting area
Writing Desk
110V/ 220V electrical points
High-speed Internet access
Wake-up calls
Hair dryer
Iron/ironing board

N.B. – All rooms are non-smoking
   
ACCOMMODATION – PROMOTIONS
Weekend ‘Get Aways’
Our Weekend Get Away’s start on Friday through Sunday night
Single Occupancy – US$130 + 16% Buffet Breakfast and WiFi included
Double Occupancy – US$145 + 16% Buffet Breakfast and WiFi included

CALENDAR OF EVENTS
January to December 2014

DATE EVENT LOCATION
January Italian Food Festival Poolside
February Valentines Poolside
March Samba Night Poolside
April Seafood Festival Poolside
May Mother’s Day Aromas & Oasis
June Father’s Day Aromas & Oasis
July Summer Fete Poolside
August Jamaican Food Festival & Reggae Night Poolside
September Mexican Cuisine & Cultural Show Poolside
October Halloween Events Poolside
November Indian Night with live show Poolside
December Christmas Countdown Oasis & Poolside
31st December Old Year’s Nite Savannah Suite & Poolside
Room Rates
 
  Executive Tower Rooms:
  Single US$160 + 16% inc WiFi
  Double US$175 + 16% VAT inc WiFi
 
  Kingston Wing Room:
  Single US$195 + 16% inc Breakfast & WiFi
  Double US$220 + 16% VAT inc Breakfast & WiFi
 
  Suites:
  Single US$265 + 16% inc Breakfast & WiFi
  Double US$290 + 16% VAT inc Breakfast & WiFi
 
Room Amenities
 
  Air-condition
  Cable TV
  Combination Safe
  International Direct Dialling
  Sitting area
  Writing Desk
  110V/ 220V electrical points
  High-speed Internet access
  Wake-up calls
  Hair dryer
  Iron/ironing board
   
  N.B. – All rooms are non-smoking